SHIPPING POLICY

Last updated: May 2026

ORDER PROCESSING

Orders are generally processed within 1–5 business days.

Made-to-order items may require additional production time.

Customers will receive shipping confirmation and tracking details once dispatched.

INTERNATIONAL SHIPPING

GIELFI ships worldwide.

International delivery times vary depending on destination and customs procedures.

Customers are responsible for:

• Customs duties
• Import taxes
• Local fees

These charges are determined by local authorities and are outside of our control.

DELIVERY DELAYS

We are not responsible for delays caused by:

• Customs inspections
• Courier disruptions
• Public holidays
• Weather conditions
• Incorrect shipping information

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the courier, GIELFI is not responsible for lost or stolen packages.

Customers must contact the courier directly regarding delivery disputes.